All of Tim House’s “on-the-shop-floor” experience manifests itself in an ability to know which people are in the right place to do the right thing; and of course the same applies in reverse – wrong person, wrong position, or even wrong industry for them …
People are the fundamental life of the hospitality business, and if for any reason they have not been put first, the business will simply not operate as it should, or could.
Service, at every level, is what gives the platform for success; strategies, locations, design, comfort and luck are all integral, but without a naturally felt desire to look after people, all the aforementioned attributes lose some, if not most, of their power.