This is the time to use a fresh and professional pair of eyes to identify where the weaknesses are, what caused them and how to eradicate them. A series of “undercover” visits to see the business from a guest’s point of view, followed up by an open and transparent audit.
Tim House visits and works with the team over a period of time; it is an immediate and all-involving way in which to tackle a problem. This invariably unearths issues that were not known of before. It can also allay fears by discovering that there is less wrong that previously thought.